Q: Can we order over the phone to be shipped UPS?
A: Phone orders require a minimum of $500 or more per order and can be shipped UPS as long as the order is prepaid.
Q: Can you help find a trucking company to deliver for me?
A: Yes, if you do not have your own trucker our traffic department will help you find one.
Q: What should I do if I receive the merchandise broken or damaged?
A: All shipments are inspected for damage or breakage before shipment. However accidents happen in shipping. Therefore at the time of receiving you should make a claim through the shipping company. Make sure the driver makes a note on the bill of lading before he leaves.
Q: Can we place an order and have it shipped?
A: Yes, we can prepare the order and give it to the trucker of your choice.
Q: How does the trucker charge for freight?
A: All the freight charges are based on the weight and volume of the order and different trucking companies have different rates by weight. But in general we can say the bigger the order the less it will be per pound for the freight charges.
Q: But I do not know any truckers?
A: We do know lots of trucking companies, We know which ones are more effective and competitive for the destination.
Q: Do you guarantee the trucking company?
A: No, we do not guarantee any trucking or shipping company. We assist as a courtesy to our customers.
Q: How long would it take to receive the order?
A: Of course it depend in where the order going, normally it would take 7 days to prepare the order.
Q: How long does it take for pick up order to be ready?
A: Order placed for pick up will take two to three business days to be ready
